Introduction
Glia, a leading provider of digital customer engagement solutions, has announced its partnership with
Lumin Digital, a successor of PSCU. The partnership aims to revolutionize the digital banking
experience and provide financial institutions with cutting-edge technology and enhanced customer
support.
Background
Glia’s platform is designed to enable organizations to optimize customer interactions in real-time
across various communication channels, such as web, mobile, and messaging applications. It provides
tools like co-browsing, video chat, and messaging that facilitate seamless customer engagements.
Lumin Digital, on the other hand, offers comprehensive digital banking solutions that empower
financial institutions to deliver personalized experiences to their customers. Their platform
comprises modern online and mobile banking, data analytics, and integrations with third-party
providers.
The Partnership
The collaboration between Glia and Lumin Digital is a strategic move to combine their respective
strengths and create a comprehensive digital banking solution that redefines customer engagement in
the finance industry.
Glia’s powerful real-time engagement platform will be integrated with Lumin Digital’s advanced banking
capabilities, enabling financial institutions to deliver an exceptional, personalized banking
experience across multiple channels. The partnership will provide a unified solution that seamlessly
blends digital self-service with the option for customers to connect with human agents when needed,
creating a humanized and efficient customer journey.
Benefits for Financial Institutions
- Enhanced customer engagement through real-time and personalized interactions.
- Improved customer satisfaction by combining self-service and expert human assistance.
- Increase in operational efficiency due to automation and streamlined workflows.
- Access to comprehensive customer analytics for data-driven decision making.
- Integration of Glia’s and Lumin Digital’s platforms facilitates a smooth transition to a
state-of-the-art digital banking experience.
Conclusion
The partnership between Glia and Lumin Digital marks an exciting advancement in the digital banking
landscape. Their combined expertise will empower financial institutions to deliver exceptional
customer experiences, build stronger relationships, and drive growth. This collaboration highlights
the importance of leveraging technology to bridge the gap between self-service and human-powered
assistance in the finance industry.