Glia partners with Lumin Digital

Glia partners with Lumin Digital


Introduction

Glia, a ⁢leading provider of digital customer engagement​ solutions, has announced its⁢ partnership ⁣with
⁣ ⁣ Lumin Digital, a successor of PSCU. ⁢The partnership aims to revolutionize the digital banking
⁣ ⁣ experience and provide financial institutions ​with cutting-edge ​technology and enhanced customer
⁢ ‌ support.

Background

Glia’s platform is designed to enable organizations to optimize customer ⁣interactions in real-time
⁣ ‌ ‍ ‌ ⁢ ‍ across various ⁢communication channels, such as web, mobile, and messaging applications. It provides
‌ ⁢ ⁢ ⁢ ‌ tools like‌ co-browsing, video​ chat, ‍and messaging that facilitate seamless customer engagements.

Lumin Digital,⁣ on the ​other hand, offers comprehensive ‌digital ⁤banking solutions that empower
⁢ ⁢ ‍ ⁣ ⁣ ⁢ financial institutions to deliver personalized experiences to their customers. Their platform
⁤ ‍‌ ​‍ ‌ ⁤ comprises modern ⁣online and mobile banking, data analytics, and integrations ⁣with third-party
⁤ ⁤ ⁣ ⁤ providers.

The Partnership

The ‌collaboration between Glia and Lumin Digital​ is⁢ a strategic move to combine their respective
​ ⁣ ‍ strengths‍ and create a comprehensive digital ⁢banking solution that⁤ redefines customer engagement in
‌ ‌ ‍ the ⁣finance industry.

Glia’s powerful real-time ⁤engagement⁢ platform will be ⁤integrated ⁢with⁢ Lumin Digital’s advanced banking
⁤​ capabilities, enabling financial​ institutions to deliver an exceptional, ‍personalized banking
‌ ​ ⁢ experience across multiple channels. The partnership will provide a unified solution that seamlessly
​ ⁤ ⁤ ‍ ⁢ blends digital self-service with the option for customers to connect‍ with human agents when needed,
‌ ⁢creating a​ humanized and efficient​ customer ⁣journey.

Benefits ​for Financial Institutions

  • Enhanced customer⁢ engagement through​ real-time and personalized interactions.
  • Improved customer satisfaction‍ by combining self-service ⁣and expert human assistance.
  • Increase in operational efficiency due to automation and streamlined ‍workflows.
  • Access to comprehensive customer analytics for data-driven decision making.
  • Integration of⁢ Glia’s and Lumin ⁣Digital’s platforms⁣ facilitates a smooth⁢ transition to a
    ⁤ ⁢ ⁤ ⁤ ‍ ‍ state-of-the-art digital banking experience.

Conclusion

The partnership between Glia and Lumin⁣ Digital marks an exciting advancement in ‌the digital banking
⁤ ⁢ ‌ landscape. Their combined expertise will empower financial institutions to deliver exceptional
⁣ ⁤ ​ ⁢ ⁤ customer experiences, build stronger relationships, and drive growth. This collaboration highlights
⁤ the importance‌ of leveraging technology to bridge the gap ⁣between self-service and human-powered
​ ⁢ assistance ⁢in ​the finance industry.

© 2022⁣ Glia Corporation. All rights reserved.


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